Value Statement

Our Mission

Alexander Sloan is committed to Success.

We define success as delivering value to our Clients, our Staff and the Partnership.

What does delivering value mean to each stakeholder?

For our clients, delivering value means providing an excellent service, representing value for money and being recognised as a trusted adviser.

For our staff, delivering value means creating an environment that develops staff to fulfil their potential, which staff can be proud to be a part of and that provides attractive working conditions and rewards excellence.

For the partnership, delivering value means being a financially successful firm and maintaining a high quality of service now and in the future.

How do we achieve our mission?

We believe that the introduction of our Value Statement based on certain core values provides focus to our stated commitment.

Our Core Values

We believe that Alexander Sloan has six core values.

Respect – we operate in an inclusive environment treating everyone with courtesy and consideration

Excellence – we set the highest standards and aspire to exceed expectations.

Collaboration – we work together to deliver the best outcomes

Integrity – we believe honesty and trust is fundamental to everything we do

Progression – we are proactive in seeking change and embracing new ideas

Expertise – we accrue and apply knowledge to achieve the best results.

We believe that these core values combined are our RECIPE for success

To learn a little more about what each Core Value represents and how we demonstrate this, please follow the links.

Respect

We operate in an inclusive environment treating everyone with courtesy and consideration

We ensure through appropriate training and implementation of clearly defined policies that clients, staff and anyone else interacting with Alexander Sloan are treated with courtesy and consideration.

How do we demonstrate this value?

Staff Handbook
Equalities Policy
Ethics Policy
Letters of Engagement
Complaints Procedure
Grievance Procedure
Partnership Agreement

Excellence

We set the highest standards and aspire to exceed expectation.

Our clients are entitled to expect the highest standard of service from us and we ensure, through training and formal procedures, that we are able to set these standards in all that we do and, whenever possible, exceed expectations.

How do we demonstrate this value?

Recruitment Procedures
Quality Control Procedures
Referrals and Testimonials
Training/CPD
Technical Resources

Collaboration

We work together to deliver the best outcomes.

We work closely with our clients and are then well placed to understand their needs to help us to deliver the best outcome. Internally, the Partners meet as a group regularly and all staff and partners collaborate daily. By ensuring clear communication we are able to improve the quality of our work, develop our staff and are more efficient and effective as a result.

How do we demonstrate this value?

Client meetings
Informal updates through email and phone
Internal team briefings

Integrity

We believe honesty and trust is fundamental to everything we do.

Integrity is the cornerstone of everything we do as a firm and is demonstrated by our actions. Our clients have the right to expect the highest professional standards from Alexander Sloan. Our Partners lead by example, shaping the culture of the firm and giving our staff a sound grounding on ethical and professional standards expected.

How do we demonstrate this value?

Ethical Standards/Code
Quality Control Procedures
Staff Handbook
Code of Conduct
Partnership Agreement
Letters of Engagement
Professional oversight

Progression

We are proactive in seeking change and embracing new ideas.

Alexander Sloan has existed for 150 years, not because it is old-fashioned and traditional but because we move with the times and embrace new ideas. As a firm, the Partners encourage new ideas from staff, aim to make the most of the latest technology and implement new policies and services. Our clients benefit when we identify better ways of delivering services to them or a new method that delivers value.

How do we demonstrate this value?

Business Plan
HR Policies and Procedures
Partnership Agreement
New Service Offerings

Expertise

We accrue and apply knowledge to achieve the best results.

Alexander Sloan’s expertise and know-how is what we sell to our clients and it is essential that we maintain and develop this expertise. The role of the partners is to have knowledge and know-how to lead the firm and encourage staff to develop their knowledge and new skills to the continued benefit of our clients.

How do we demonstrate this value?

Quality Control Procedures
Partnership Agreement
Professional Qualifications
Continued Professional Development (CPD)

We believe that the introduction of our Value Statement based on certain core values provides focus to our stated commitment.

 

• RESPECT
• EXCELLENCE
• COLLABORATION
• INTEGRITY
• PROGRESSION
• EXPERTISE